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L1VE VR Streaming App Privacy Policy

Last Updated: July 22, 2025

L1VE Inc. (“L1VE”, “we”, or “us”) is deeply committed to protecting your privacy and handling your personal information with the utmost transparency and care in this immersive VR environment. This Privacy Policy explains in detail how our VR streaming application (the “Service”), including our website and any related services, collects, uses, shares, and safeguards your data. It also describes how you can access, correct, or request deletion of your data. By accessing or using the Service, you confirm that you are at least 13 years of age or that you are using the Service under the direct supervision of a parent or legal guardian who agrees to be bound by this Policy and our Terms of Service. Our commitment to privacy is a foundational principle, ensuring you understand how your information is managed.

Information We Collect

We collect various types of information from and about users to provide, maintain, and continuously improve our Service.

Categories of Personal Data

Account Information: This includes fundamental data you provide when you register for an account or create your profile, such as your username, email address (info@l1ve.com), and password. This information is essential for managing your account, authenticating your access to the Service, and verifying that you meet the minimum age requirement for account creation (13 years of age).

Usage Data: We collect information detailing how you interact with our Service. This includes your viewing history, applications used, frequency and duration of use, in-app actions, virtual events attended, purchases made, browser usage within the VR environment, and gameplay activity and statistics (e.g., game success, in-game actions). This data helps us understand user engagement patterns and continuously enhance your experience.

Technical Data: We automatically log information about your device and network connection. This includes device identifiers, your IP address, headset model, operating system version, language and region settings, device attributes, system logs, settings, indicators of function success or failure, and crash reports. This data is vital for troubleshooting, monitoring system performance, and maintaining security.

Financial Data: When you make purchases within the Service, we collect information related to your payment method (e.g., valid credit card number, card brand, expiration date). We store only very limited financial information directly; most financial transactions are securely handled by accredited third-party payment processors. These third-party providers apply their own data protection measures.

Communication Data: If you communicate with us, such as contacting customer support, we collect the information you provide in those correspondences. This typically includes your name, email address, phone number, and the contents of your messages or attachments. This data facilitates effective responses to your inquiries and support requests.

Information from Third Parties: When you use the Service via platform accounts (e.g., Meta Quest), we may receive basic user profile information (such as display name, username, profile picture, avatar, age group, and a list of followers and people you follow who also own the app) and usage insights as allowed by the platform. We may also receive metadata about user achievements and unlocked features if such data is generated within our own or integrated apps.

VR-Specific Data Collection

Given the immersive nature of our Service, we also collect data unique to your VR experience to enhance functionality, provide personalized content, and improve performance. This includes:

Spatial Tracking Data: Information about your headset's position and orientation in your physical space, as well as the position of your controllers. This data is essential for enabling movement within the virtual environment and accurate interaction with virtual objects. We do not map or store persistent layouts of your physical environment.

Head and Hand Movement Data: We collect data on your head movements (e.g., gaze direction, head orientation) and hand movements (e.g., controller position and gestures). This data is used to animate your avatar, facilitate interactions with the virtual environment, and improve the responsiveness of the Service.

Voice Data (if applicable): If you utilize voice chat features within the Service, we process your voice input for real-time communication. We do not store recordings of your voice conversations unless explicitly consented to for specific features (e.g., voice commands requiring processing).

Interaction Data within VR: We track your interactions with virtual objects, participation in virtual events, and engagement with other users' avatars. This includes data on objects you manipulate, areas you visit, and social interactions you initiate or participate in within the VR environment. This helps us understand engagement and optimize content.

Video and Audio Stream Data: When you stream content, we collect data related to the video and audio streams, including stream quality, buffering, and playback performance. This also involves the use of streaming technologies like hisplayer to deliver and optimize your viewing experience.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Service
  • Improve, personalize, and expand our Service
  • Understand and analyze how you use our Service
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes
  • Process your transactions and manage your orders
  • Find and prevent fraud
  • For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency

How We Share Your Information

We may share your information in the following circumstances:

With Service Providers: We engage third-party companies and individuals to facilitate our Service (e.g., payment processors, cloud hosting services like AWS, analytics providers, content delivery networks like hisplayer). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.

With Your Consent: We may share your information with your explicit consent.

A complete list of our sub-processors and service providers is available upon request. Please contact us at info@l1ve.com to receive a copy.

Data Retention

We retain personal data only for as long as necessary to provide the Service, fulfill the purposes outlined in this policy, comply with our legal obligations, and resolve disputes. The specific retention periods vary depending on the type of data and the purpose for which it was collected.

For example, Account Information is retained for the lifetime of the user account unless deleted upon request. Usage Data is typically stored for up to 12 months to support analytics and service improvement. Financial transaction records are stored for the legally required retention periods (usually 6-10 years, depending on jurisdiction).

Requesting Data Deletion (Your Rights)

You have several rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data
  • Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data under certain conditions
  • Right to Restriction of Processing: You can request that we restrict the processing of your personal data under certain conditions
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format
  • Right to Object: You can object to our processing of your personal data under certain conditions

To exercise any of your rights, please contact us at:

Email: info@l1ve.com

We may need to verify your identity before processing your request to ensure the security of your data. We are committed to responding to your requests to exercise your rights within 30 days, in accordance with applicable privacy laws. We do not condition deletion on any reason and we do not discriminate against users exercising their privacy rights.

Data Security and Protection

We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure servers, access controls, and regular security assessments. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

We may use cookies or similar tracking technologies on our website and within the Service to support functionality, analyze usage, and personalize your experience. You can manage cookie preferences through your browser settings. For more details, please refer to our separate Cookie Policy.

Compliance with Data Protection Laws

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and similar international standards. We respect user rights and limit data usage to lawful bases such as user consent, contractual necessity, or legitimate interest.

For each category of data we collect, we rely on the following lawful bases under GDPR:

  • Account Information - contractual necessity
  • Usage Data - legitimate interest
  • Technical Data - legitimate interest and system security
  • Financial Data - contractual necessity and legal obligation
  • Communication Data - legitimate interest and user consent
  • Third-Party Platform Data - user consent or contractual necessity
  • VR-Specific Data - contractual necessity and user consent where applicable

We do not use automated decision-making or profiling in a way that produces legal or similarly significant effects on users.

We do not sell your personal information. If this ever changes, we will update this Privacy Policy and provide a clear opt-out mechanism in compliance with the CCPA.

International Data Transfers

As our Service utilizes AWS, your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including the United States, where AWS servers are located. These countries may have data protection laws different from those in your jurisdiction. To ensure your data remains protected when transferred internationally, we implement appropriate legal mechanisms. For transfers of personal data from the EU/EEA/UK, we rely on Standard Contractual Clauses (SCCs) or other approved data transfer mechanisms. By using our Service, you acknowledge and consent to such transfers.

Children's Privacy

Our Service is generally intended for individuals 13 years of age or older. While children under 13 may use the Service, they must do so only under the direct supervision of a parent or legal guardian who agrees to this Privacy Policy and our Terms of Service. L1VE does not knowingly collect personal data directly from children under 13 without the verifiable consent of a parent or legal guardian. If you are a parent or guardian and become aware that your child (under 13) has provided us with personal information without your explicit consent, please contact us immediately. If we become aware that we have collected personal data from a child under 13 without appropriate parental consent, we will take immediate steps to remove that information from our servers. Parents or legal guardians are responsible for monitoring their children's use of the Service and ensuring their adherence to this Policy and the Terms of Service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

For any questions, concerns, complaints, or to exercise your data protection rights, please contact our Privacy Officer at:

L1VE Inc.

Email: info@l1ve.com

We have appointed a Privacy Officer in accordance with GDPR Article 37, who is responsible for overseeing our data protection strategy and implementation.