Terms and Conditions for L1VE

Effective Date: July 23, 2025

1. Introduction and Acceptance of Terms

1.1 Welcome to L1VE

L1VE operates a cutting-edge virtual reality (VR) streaming platform, delivering immersive live and on-demand events such as concerts, high-stakes sports and diverse cultural shows. The service is engineered to provide an unparalleled sensory experience, utilizing high-resolution 360° 3D video and spatial audio. While the platform is primarily optimized for VR-devices, it also offers non-VR access through standard web browsers and mobile applications, ensuring broad accessibility across various user preferences.

1.2 Agreement to Terms

Accessing or utilizing any component of the L1VE Service, whether as a guest or a registered account holder, constitutes a binding agreement by the user ("User" or "You") to adhere to these Terms and Conditions, the Privacy Policy, and any other policies or guidelines referenced herein. This document establishes a legally enforceable contract between the user and L1VE. By using the L1VE Service, you also acknowledge and agree to be bound by the applicable terms and conditions of the third-party platforms through which you access the Service, including but not limited to Meta's Terms of Service and Apple's App Store Review Guidelines, as these platform terms may govern aspects such as in-app purchases, refunds, and user conduct within their respective ecosystems. The comprehensive nature of L1VE's distribution, spanning dedicated VR headsets, web browsers, and mobile applications, necessitates a clear understanding that engagement with the service through any of these access points signifies acceptance of these terms. This approach ensures a unified legal framework applies to all users, regardless of their chosen method of interaction with the platform.

1.3 Changes to Terms

L1VE reserves the right to update or modify these Terms at any time. Such revisions become effective immediately upon their publication on the L1VE website, located at https://www.l1ve.com/terms, or within the application. Continued use of the Service following any modifications indicates the user's acceptance of the revised Terms. It is therefore recommended that users periodically review these Terms for any updates. For significant alterations to these terms, especially those impacting material consumer rights or obligations, mere posting of updates may not suffice in all jurisdictions. European Union consumer protection frameworks, such as the Unfair Commercial Practices Directive and the Digital Content Directive, emphasize transparency and fair commercial practices. To align with these principles and foster user trust, particularly for users in Germany (the chosen governing law jurisdiction), proactive notification of major changes—for instance, via email or in-app pop-ups—is a prudent measure that goes beyond the minimum requirement of immediate posting. This proactive communication can help mitigate potential disputes and reinforce the platform's commitment to consumer empowerment.

2. The L1VE Service

2.1 Service Description

L1VE functions as a digital platform delivering access to a diverse array of live and on-demand immersive events, encompassing sports, concerts, and cultural performances. The content is presented with high-resolution 360° 3D video and spatial audio, designed to create a deeply immersive VR experience. Complementing this, L1VE also provides non-VR access options via web browsers and mobile applications.

2.2 Access and Compatibility

The L1VE Service is specifically developed and optimized for use on Meta Quest and Apple Vision Pro devices. While non-VR access is provided, the full immersive experience is contingent upon the use of compatible VR hardware. Users bear the responsibility for ensuring their devices meet the requisite hardware and software specifications for optimal service performance. L1VE disclaims responsibility for issues arising from inadequate user hardware, software, or internet connectivity that may impede, slow, or restrict access to its content.

2.3 Technical Minimum Requirements & System Compatibility

To ensure an optimal experience with L1VE, users must meet certain technical specifications. These requirements are subject to change as technology evolves.

Compatible VR Headsets: The L1VE Service is designed to run directly on Meta Quest devices (including Meta Quest 2, Meta Quest 3, and Meta Quest Pro) and Apple Vision Pro headsets. No additional computer is required to run the application on these devices.

Supported Operating Systems:

• Meta Quest (Meta Horizon OS): The application runs on Meta Horizon OS, which is an Android-based extended reality operating system.
• Apple Vision Pro (visionOS): The application runs on visionOS, which is derived primarily from iPadOS and its core frameworks, running exclusively on Apple Vision Pro headsets.

Internet Bandwidth Requirements: For high-resolution 360° 3D video streaming, bandwidth requirements are significantly higher than traditional 2D video. A 4K 360° video stream to each eye can require approximately 400 Mb/s.

For standard streaming qualities:

• SD (480p): 1.1 - 2 Mbps.
• HD (720p): 2.5 - 4 Mbps.
• Full HD (1080p): 4.5 - 8 Mbps.
• 4K (UHD): 15 - 25 Mbps, with a minimum of 25 Mbps for clear, detailed visuals.

Actual performance may vary based on Wi-Fi signal quality, number of active devices, and network congestion.

VR Headset-Specific Requirements: Interpupillary Distance (IPD): Proper IPD adjustment (distance between the centers of your two eyes) is crucial for visual clarity, comfort, and immersion in VR. Incorrect IPD can lead to blurry images, eye strain, headaches, and disorientation. Users should ensure their headset's IPD is correctly set to match their own. Apple Vision Pro supports an IPD range of 51-75 mm.

2.4 System Compatibility

L1VE offers a tiered access model: certain limited content or features may be accessible to "Guest Users" without requiring account creation. However, comprehensive access to the L1VE Service, including the ability to purchase tickets, manage subscriptions, and utilize personalized features, necessitates registration for a "Registered User" account.

For Registered Users, it is a condition of service that all information provided during registration is accurate, current, and complete, and that this information is promptly updated as changes occur. Users are solely accountable for maintaining the confidentiality of their account credentials, including usernames and passwords, and for all activities conducted under their account, whether authorized or not. In the event of any unauthorized use or suspected security breach of an account, users are required to notify L1VE immediately. Failure to provide such notification may result in L1VE not being responsible for any liabilities, losses, or damages incurred from unauthorized account use.

For Guest Users, while formal registration is not required, certain data may still be collected. This data collection is limited to what is necessary for the provision of the service, for analytical purposes, and for compliance with legal obligations. Guest users remain subject to these Terms and Conditions. The distinction between guest and registered users carries implications for data processing, particularly under regulations such as the GDPR and CCPA. For guest users, data collection must strictly adhere to data minimization principles, gathering only information essential for the immediate transaction or service interaction. While German legal discourse has explored the necessity of guest checkout options, recent interpretations indicate that mandatory customer accounts can be justified under certain conditions, provided data collection is proportionate and transparent. This differentiated approach is vital for ensuring compliance with international data protection frameworks.

2.5 Ticket-Based Access and Subscriptions

Access to specific live events or on-demand content on L1VE may be facilitated through individual ticket purchases or comprehensive subscription plans. Generally, all ticket sales are considered final, with no refunds or exchanges, except where explicitly stated in L1VE's Refund Policy or as mandated by applicable law. Event dates, times, and content are subject to change at L1VE's sole discretion, and such alterations do not automatically entitle the user to a refund. Unless expressly permitted by L1VE, tickets purchased for events are non-transferable and may not be resold, gifted, or otherwise transferred to third parties. Any unauthorized transfer or resale may result in the invalidation of the ticket without refund.

The policy of "all ticket sales are final" presents a direct conflict with consumer rights provisions in certain jurisdictions, particularly within the European Union. Under EU consumer protection laws, including the Consumer Rights Directive and the Digital Content Directive, consumers typically possess a 14-day right of withdrawal for digital content and services. This right can be waived only if the consumer explicitly consents to the immediate commencement of the service and acknowledges that this consent forfeits their right of withdrawal. As Germany is the designated governing law, L1VE must explicitly address this waiver mechanism for its EU users to ensure legal compliance. A strategic consideration for L1VE is whether to implement geo-specific refund policies or adopt a more globally consumer-friendly approach to minimize legal complexities, even if it impacts revenue.

Furthermore, while changes to event schedules are common in live entertainment, significant alterations or outright cancellations of events may trigger consumer protection rights, especially if the perceived value of the purchased experience is substantially diminished. German law concerning digital content emphasizes that such products must be free of factual and legal defects, and updates must conform to contractual agreements. Although a schedule change is not a "defect" in the traditional sense, a drastic alteration or cancellation could be argued as a failure to deliver the advertised service, potentially granting the consumer rights to contract termination or a price reduction under the German Civil Code (§327m, §327n BGB). L1VE's policies should therefore acknowledge these nuances, perhaps by offering alternative access or credits for substantial disruptions.

Detailed terms regarding subscriptions, including automatic renewal, pricing adjustments, and cancellation procedures, are further elaborated in Section 5 of these Terms.

2.6 Service Performance and Availability

L1VE strives to provide a high-quality streaming experience, but acknowledges that various factors can impact service performance.

Quality Guarantees (Resolution, Latency, Frame Rate): L1VE aims to deliver content in high-definition (HD) or ultra-high-definition (UHD) quality, with a preference for 1080p or higher resolutions for optimal viewing. The actual resolution, latency, and frame rate experienced by users depend on their internet bandwidth and device capabilities. While L1VE utilizes adaptive bitrate streaming to adjust video quality in real-time based on network conditions to minimize buffering, it cannot guarantee a specific resolution or frame rate at all times.

Live Stream Interruptions and Technical Problems: In the event of live stream interruptions or technical issues affecting the L1VE Service, L1VE will endeavor to resolve such problems promptly. Users are encouraged to report any outages or issues to customer support via the Contact Page available at https://www.l1ve.com/contact.

Compensation for Stream Outages: Compensation for service outages, such as bill credits or refunds, will be provided at L1VE's sole discretion, and only where explicitly required by applicable law. The availability and amount of compensation may depend on the duration and nature of the outage.

Geo-Blocking Restrictions: Content availability on L1VE may be subject to regional geo-blocking restrictions due to copyright laws, licensing agreements, or local censorship regulations. Users attempting to access geo-blocked content from restricted regions will be denied access based on their IP address. L1VE is committed to complying with these restrictions to manage and enforce regional licensing agreements. Any attempt by users to circumvent geo-blocking restrictions, including through the use of VPNs, proxy servers, or other technologies, is strictly prohibited and may result in suspension or termination of access to the Service.

2.7 Operational Details

Service Level Agreements (SLAs): L1VE aims for high service availability and performance. L1VE strives to minimize downtime. Uptime is measured as the percentage of time the service is available and functioning correctly. L1VE does not guarantee uninterrupted service or specific uptime percentages for individual users, as performance can be affected by factors outside its control, including internet connectivity and third-party platform issues.

Technical Support: L1VE offers technical support via email to assist users with service-related issues. While L1VE endeavors to provide timely and effective support, it does not guarantee immediate resolution of all technical problems.

Maintenance Windows and Planned Downtime: L1VE may conduct scheduled maintenance or experience unplanned downtime to ensure the stability and improvement of the Service. Users will be notified of planned maintenance windows in advance where feasible. L1VE is not liable for any interruptions or data loss caused by such maintenance or unforeseen outages.

Beta/Test Versions: From time to time, L1VE may offer access to beta or test versions of its Service or new features. Use of such versions is at the user's own risk, and these versions may contain bugs, errors, or incomplete features. Feedback on beta versions is encouraged to help improve the Service.

Feedback and Bug Report Procedures: Users are encouraged to provide feedback and report any bugs or issues encountered while using the Service. Specific procedures for submitting feedback and bug reports are available via the Contact Page at https://www.l1ve.com/contact.

The following table provides a comparative overview of how leading platforms address critical clauses, highlighting common practices and unique approaches relevant to L1VE:

3. User Obligations and Acceptable Use

3.1 General Conduct

Users of the L1VE Service agree to utilize it exclusively for lawful, personal, and non-commercial purposes, in strict adherence to these Terms and all applicable local, national, and international laws and regulations. Users are expected to conduct themselves respectfully towards L1VE staff, other users, and L1VE's digital and physical property.

3.2 Prohibited Activities

Engagement in the following activities is expressly prohibited on the L1VE platform:

Unauthorized Recording and Sharing of Content: Users are forbidden from creating, transmitting, displaying, distributing, exploiting, misappropriating, or selling any "Descriptive Data" (including text, data, visual, or play-by-play information) of events or related content for commercial purposes without explicit written consent from L1VE. This prohibition extends to any unauthorized recording or re-streaming of content. Furthermore, users are not permitted to send any content from the L1VE platform to other users.

Commercial Use: The L1VE Service and its content may not be used for any commercial purposes, including but not limited to advertising, promotions, contests, sweepstakes, giveaways, gambling, or gaming, unless expressly authorized in writing by L1VE.

Interference and Disruption: Any activity that disrupts or interferes with the proper operation of the Service, its servers, networks, or attempts unauthorized access to any part of the Service is strictly prohibited. This includes, but is not limited to, the transmission of viruses, worms, or other destructive software or code.

Data Mining and Harvesting: Users are prohibited from engaging in any systematic or automated data collection, data mining, data harvesting, or data extraction activities on or in relation to the Service without the express written consent of L1VE.

Impersonation and Misrepresentation: Creating a false identity, impersonating another person or entity, or otherwise misrepresenting one's affiliation or identity is forbidden.

Sharing Account Credentials: Users are prohibited from sharing their account information, including usernames and passwords, with any third parties. Users are held liable for all activities performed using their credentials, regardless of whether such use was authorized.

Circumvention of Restrictions: Users are expressly prohibited from attempting to circumvent any technological measures or restrictions implemented by L1VE, including but not limited to geo-blocking measures (e.g., by using VPNs, proxy servers, or other methods to mask or alter their geographical location), digital rights management (DRM) protections, or any other security features designed to control access to or use of the Service or its content. Any such circumvention is a violation of these Terms and may result in suspension or termination of access to the Service, and may also subject the user to legal penalties.

Violation of Platform Policies: Any conduct that violates the terms and policies of third-party platforms, such as Meta Quest and Apple Vision Pro, through which the L1VE Service is accessed, is also prohibited. L1VE's ability to operate on these platforms depends on its compliance with their developer guidelines and app policies. Therefore, user actions that jeopardize L1VE's standing with these distribution partners may result in suspension or termination of service.

3.3 User-Generated Content (UGC)

If the L1VE Service incorporates features allowing for user-generated content (UGC), such as comments, reactions, or shared immersive experiences, users are solely responsible for the content they submit. By posting UGC, users grant L1VE a worldwide, non-exclusive, irrevocable, royalty-free, perpetual, and fully-paid license to host, store, transfer, display, perform, reproduce, modify, create derivative works from, and distribute that UGC across all media.

Users represent and warrant that they either own the UGC they submit or possess all necessary permissions and clearances from the rightful owners, and that their UGC does not infringe upon any third-party rights. Submitted UGC must not be unlawful, defamatory, obscene, or otherwise objectionable. L1VE reserves the right to remove any UGC that violates these Terms or applicable laws without prior notice.

The distribution of L1VE on platforms like Meta Quest and Apple Vision Pro means that L1VE's enforcement of prohibited activities and user-generated content policies must align with the content guidelines and app policies of these third-party platforms. For instance, Meta's content guidelines prohibit excessive violence, exploitation, hateful behavior, and real money gambling. Apple's App Store Review Guidelines also prohibit objectionable content, including defamatory or overtly sexual material. L1VE's terms must therefore explicitly state that users are bound by these underlying platform policies, empowering L1VE to take necessary action to maintain compliance with its distribution partners.

Furthermore, German law, which governs these terms, places specific obligations on online platforms regarding user-generated content. While platforms are generally not required to proactively monitor all content, they are mandated to act swiftly upon notification of illegal content through a "notice-and-takedown" procedure. The Digital Services Act (DSA) further reinforces this by requiring online platforms to implement transparent content moderation policies and internal complaint handling systems. This legal landscape necessitates that L1VE establishes and maintains a robust system for users and rights holders to report violations, ensuring prompt investigation and removal of infringing or prohibited content to mitigate potential liability under German and EU law.

3.4 Community & Social Features

If L1VE offers community or social features, such as chat functions, comments, friend lists, or sharing capabilities, users agree to adhere to the following:

Moderation of User Content and Conduct: All user-generated content (UGC) and user conduct within these features are subject to moderation by L1VE to ensure a safe and welcoming environment. This includes monitoring text, images, videos, and in-VR actions to prevent harassment, abuse, hate speech, and other harmful content. L1VE reserves the right to remove or block any content or suspend user accounts that violate these Terms or any applicable community guidelines.

Community Guidelines: Detailed rules and expectations for user behavior and content within the community features will be made available.

Social Media Integration and Sharing: If the Service allows integration with third-party social media platforms or sharing of content, users agree to comply with the terms and policies of those platforms in addition to these Terms.

Friend Lists and Communication: Features such as friend lists and direct messaging are provided for personal, non-commercial interaction. Users are prohibited from using these features for unsolicited commercial communications or any form of harassment.

4. Intellectual Property Rights

4.1 Ownership of Platform Content

All content, information, data, designs, code, trademarks, service marks, logos, and materials associated with the L1VE Service ("Platform Content"), including all VR content, live streams, and on-demand events, are either owned by L1VE or licensed to it by third-party content providers. This Platform Content is safeguarded by comprehensive intellectual property laws, including copyright, trademark, and other proprietary rights.

Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and view the Platform Content solely for personal, non-commercial use, in accordance with these Terms. All other rights pertaining to the Platform Content are expressly reserved by L1VE.

4.2 User Content Licensing (if applicable)

As detailed in Section 3.3, any User-Generated Content (UGC) submitted to the Service remains the property of the user. However, by submitting UGC, the user grants L1VE a broad, worldwide, non-exclusive, irrevocable, royalty-free, perpetual, and fully-paid license to host, store, transfer, display, perform, reproduce, modify, create derivative works from, and distribute that UGC in connection with the Service. Users explicitly represent and warrant that they either own the UGC they submit or possess all necessary permissions and clearances from the rightful owners, and that their UGC does not infringe upon any third-party intellectual property rights.

4.3 Copyright Infringement and Takedown Policy

L1VE is committed to respecting the intellectual property rights of others and expects its users to uphold the same standard. L1VE will respond to notices of alleged copyright infringement that comply with applicable law, including the Digital Millennium Copyright Act (DMCA) for users in the United States and relevant provisions of the EU Copyright in the Digital Single Market Directive (CDSMD) for users within the European Union.

For copyright complaints originating in the United States, L1VE will implement a "notice and takedown" procedure as outlined in Title II of the DMCA. This provision grants online service providers a safe harbor from copyright infringement liability, provided they promptly block access to or remove allegedly infringing material upon receiving proper notification from a copyright holder or their agent (a "notice and takedown" procedure). Users agree not to circumvent or disable any digital rights management (DRM) or other technological protection measures implemented by L1VE to protect copyrighted content. Any attempt to bypass such measures is a violation of these Terms and may lead to account termination and legal action.

For users within the EU, particularly in Germany, L1VE will adhere to the CDSMD (Article 17) and the German Act on the Copyright Liability of Online Content Sharing Service Providers (OCSSP Act). This framework may involve the use of automatic content recognition tools and requires L1VE to provide an internal complaints procedure for rights holders. Under German law, service providers are generally not held liable for user-generated content without knowledge of its unlawfulness but must act swiftly upon notification to remove or restrict access to infringing material. The OCSSP Act specifically introduces a category of "uses presumably authorised by law" which, as a rule, should not be blocked ex ante, aiming to balance copyright protection with freedom of expression. This balancing act means L1VE's digital rights management (DRM) measures, while essential for content protection, should ideally not impede legitimate fair use where recognized by law, to avoid potential consumer challenges or legal scrutiny. Repeat infringers may face account termination.

The complexities of global content rights, especially for live event streaming, are significant. L1VE must secure all necessary licenses for the content it streams, which involves navigating a multitude of intellectual property rights, including broadcasting rights, performance rights, and music synchronization rights from event organizers, artists, sports leagues, and music publishers. The Terms and Conditions must therefore unequivocally prohibit users from any unauthorized re-transmission, recording, or commercial use of the content, as any such action by a user could expose L1VE to substantial liability under its own licensing agreements. The global reach of L1VE means these licensing complexities are multiplied across different jurisdictions, each with its own specific rules, such as Singapore's requirements for public performance licenses.

4.4 Content Licensing and Regional Considerations (Asia)

L1VE commits to obtaining all necessary licenses for the content streamed on its platform. Users acknowledge that content availability and specific features may vary by region due to diverse licensing agreements and local regulatory requirements.

Japan: Japanese copyright law automatically protects creative works without the need for formal registration. It includes a "right of communication to the public" that covers interactive transmission, such as content made available online. Certain uses, like copying for search engines and the use of "orphan works" (where the owner cannot be found), are permitted under specific conditions. Notably, illegal downloading of copyrighted material, including manga, magazines, and academic texts, has been criminalized, with severe penalties.

South Korea: Copyright protection is automatic from the moment a work is created and fixed in a tangible medium, under the Copyright Act of Korea. Software is protected similarly to literary works, extending to source code, object code, and documentation. South Korea has implemented stringent measures against online piracy and actively enforces copyright laws in the digital space to protect creators' rights.

Singapore: The Copyright Act 2021 stipulates that TV shows, films, and other audiovisual content, including digital content, are intended for personal, private use only. Public exhibition of such works requires a separate license. Unauthorized public performance is considered copyright infringement and carries significant penalties, including injunctions and substantial damages.

India: Copyright law is governed by the Copyright Act of 1957, which protects original literary, artistic, musical, and dramatic works, as well as cinematograph films and sound recordings. Copyright owners possess exclusive rights to reproduce, publish, communicate to the public, and adapt their works, which can be assigned or licensed to others. Licensing can be voluntary (e.g., exclusive, non-exclusive) or compulsory (government-granted under specific circumstances).

China: Operating digital publishing services online in China requires a Web Publishing Service License, issued by the National Press and Publication Administration (NPPA). Critically, international companies are generally prohibited from directly owning or operating digital publishing services and must instead partner with qualified Chinese entities to enter the market. Violations related to prohibited content or licensing requirements carry significant penalties. This unique regulatory environment in China means L1VE must adopt a distinct business and legal strategy for this market, acknowledging that service availability and operational models may differ significantly from other regions.

The varied and evolving digital regulations across Asia, including specific licensing requirements in China and stringent data handling rules in South Korea, underscore a global trend towards national digital sovereignty. This means L1VE must continuously monitor and adapt its operations and terms to comply with these diverse and dynamic legal landscapes.

5. Payments, Subscriptions, and Refunds

5.1 Pricing and Payment Methods

The prices for tickets, subscriptions, and any other paid content offered on L1VE will be clearly displayed to the user. All listed prices are exclusive of applicable taxes, which will be calculated and added at the point of purchase. L1VE accepts various payment methods, including major credit/debit cards, PayPal, and other supported third-party payment providers. Users affirm that any Payment Method utilized is their own or that they possess the necessary authorization from the card or account holder to use it. All payments are subject to standard validation checks and authorization by the respective Payment Method provider.

Detailed Pricing and Currency: Pricing for different markets and content may vary and will be clearly communicated prior to purchase. Users are responsible for any currency conversion fees or exchange rate fluctuations imposed by their payment provider.

Tax Treatment: Users are responsible for all applicable taxes, duties, and levies imposed by taxing authorities in their jurisdiction.

External Purchases and Revenue Share: If L1VE allows for the purchase of tickets or subscriptions outside of the Meta Quest or Apple App Store payment systems, such purchases are subject to the terms and conditions of the external vendor. Users acknowledge that such external purchases may not immediately grant access to the in-app content and may require separate verification by L1VE. L1VE will ensure that any such external purchase mechanisms comply with the revenue share rules and policies of Meta and Apple, where applicable, to maintain its distribution rights on these platforms.

Chargebacks and Reversals: In the event of a chargeback, reversal, or other payment dispute, L1VE reserves the right to suspend or terminate access to the Service or affected content until the issue is resolved. Users may be liable for any fees or costs incurred by L1VE due to such disputes.

Payment Method Refusal: Should a payment method be refused, access to the L1VE Service may be denied or suspended until a valid payment method is successfully provided by you and approved by us. L1VE reserves the right to charge users for any costs incurred (e.g., bank charges) due to payment processing failures attributable to the user.

5.2 Subscription Terms and Automatic Renewal

Subscriptions to L1VE automatically renew on either a monthly or annual basis, as selected by the user during the initial registration process, unless explicitly canceled by the user. By subscribing, users authorize L1VE to automatically charge their chosen Payment Method upon each renewal. In the event of a payment failure, L1VE may, at its discretion, suspend access to the subscription service until payment is successfully received.

Subscription Price Changes: L1VE reserves the right to modify subscription pricing or the digital content offered at any time. Users will be notified of any price changes. If a user does not agree with the revised pricing, they must cancel their subscription before the changes take effect. Continued use of the service after a price change has been announced and implemented constitutes acceptance of the new pricing. In the event that a paid feature is discontinued or substantially changed, particularly for ongoing subscriptions, L1VE will endeavor to provide reasonable advance notice to affected users. Depending on the nature of the change and applicable law, users may be offered an extraordinary right of termination or alternative compensation, as detailed in L1VE's policies or as mandated by German law (e.g., § 327r BGB for changes to permanently provided digital services).

5.3 Refund Policy

All purchases made through L1VE, including individual tickets and subscription fees, are generally non-refundable, unless explicitly stated otherwise or mandated by applicable law.

For EU/EEA/UK Consumers, specific consumer rights apply. Consumers in the European Union, European Economic Area, and the United Kingdom are typically entitled to a "cooling-off period" of 14 days from the date of purchase, during which they can cancel or withdraw from contracts for digital content or services. This right of withdrawal may be waived if the consumer explicitly consents to the immediate performance of the service (e.g., immediate access to a live stream or on-demand content) and acknowledges that this consent results in the forfeiture of their right of withdrawal upon commencement of the service.

Furthermore, if digital content provided by L1VE is found to be faulty, consumers in these regions may be entitled to a repair or replacement. If repair or replacement is deemed disproportionately expensive, impossible, or unsuccessful, consumers may be entitled to a partial refund. This means that L1VE cannot universally apply an "all sales final" policy, especially for its EU/EEA/UK users. To ensure legal compliance, particularly given Germany as the governing law, L1VE's terms must clearly outline these exceptions and the process for waiving the cooling-off period upon content access. A strategic approach could involve either implementing geo-specific refund policies or adopting a more consumer-friendly global policy to streamline operations, albeit with potential revenue implications.

For Germany-Specific users, particularly concerning ongoing subscription obligations, German law (Section 312k BGB) mandates the provision of a clearly visible and easily accessible "cancellation button" on the website or within the application. This button must be labeled with clear statutory wording, such as "Terminate Now" ("Jetzt kündigen"), and should lead directly to a confirmation page where the termination can be completed with a single click, without requiring prior login or imposing additional hurdles. Failure to implement such a compliant cancellation mechanism may grant consumers an immediate right to terminate their subscription without notice.

For Japan-Specific users, Quest cash (a form of Meta Credits) is subject to an expiration period of six (6) months from the date of purchase.

5.4 Platform-Specific Payment Policies (Meta, Apple)

When users access L1VE via Meta Quest or Apple Vision Pro devices, their purchases may be processed through the respective in-app purchase systems provided by Meta and Apple. In such instances, users agree to comply with the terms of sale and payment policies of these third-party platforms, which may include specific rules governing refunds, subscriptions, and digital currencies. These platform-specific terms and policies take precedence for transactions conducted through their systems and may override certain provisions of L1VE's own payment and refund policies where applicable.

For Meta Quest, if L1VE offers in-app purchases and is distributed through the Meta Horizon Store, it must utilize Meta's Platform In-App Purchases for payment processing. Meta Credits, which are digital tokens purchased from Meta, generally have no cash value and are non-refundable, unless otherwise required by law. Similarly, Quest cash is typically non-refundable, except where legally mandated, and may be subject to country-specific restrictions. It is important to note that Meta's own store terms indicate that payment for product purchases is not taken until "Order Acceptance," and users may cancel orders prior to this point or within longer periods as required by law. This means that for transactions occurring within Meta's ecosystem, Meta's terms of sale and payment policies take precedence, creating a layered contractual relationship that users must understand.

For Apple Vision Pro/App Store, all purchases made through the App Store are subject to Apple's App Store Review Guidelines and payment policies. This includes requirements for in-app purchases to be complete, up-to-date, visible, and functional.

5.5 Right of Withdrawal (Widerrufsbelehrung) for German Consumers

For consumers residing in Germany, the following right of withdrawal applies to contracts concluded with L1VE for the supply of digital content or services not delivered on a physical data carrier. This information will be prominently displayed to users at the point of checkout or contract conclusion, as required by German law (§312g BGB) and EU Directive 2011/83/EU.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (L1VE GmbH, Sophienstr. 32, 10178 Berlin, Germany, info@l1ve.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Loss of Right of Withdrawal

You acknowledge that your right of withdrawal will expire prematurely if the performance of the service has begun with your express consent before the expiry of the withdrawal period and you have confirmed your knowledge that you thereby lose your right of withdrawal upon commencement of the performance of the contract. This applies, for example, when you gain immediate access to a live stream or on-demand content.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: L1VE GmbH Sophienstr. 32 10178 Berlin, Germany info@l1ve.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale for the provision of the following digital content/service (): Ordered on ()/received on (): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date:

(*) Delete where inapplicable.

6. Disclaimers and Limitation of Liability

6.1 General Service Disclaimer

The L1VE Service is provided on an "as is" and "as available" basis, without any warranties of any kind, whether express or implied. L1VE does not guarantee that the Service will be uninterrupted, error-free, or secure, nor does it warrant that any defects will be corrected. L1VE expressly disclaims all representations, warranties, guarantees, and conditions (express, implied, or statutory), including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The entire risk arising from the use or inability to use the L1VE Service remains solely with the user. While L1VE strives for high service availability, it does not guarantee specific uptime percentages for individual users, as performance can be affected by factors outside its control, including internet connectivity and third-party platform issues.

6.2 VR-Specific Disclaimers

The use of virtual reality and immersive content carries inherent risks and can induce various forms of discomfort. L1VE provides the following specific warnings and disclaimers to ensure user safety and mitigate potential liabilities:

Health and Safety Warnings: Use of VR and immersive content may cause symptoms such as motion sickness, nausea, dizziness, headaches, eye strain, disorientation, or visual discomfort. Users are strongly advised to discontinue use immediately if any such symptoms occur and to consult a medical professional if symptoms persist. Individuals with pre-existing medical conditions, including but not limited to migraine headaches, eye or vision conditions, inner ear conditions, or psychological conditions, or those at risk of falls or seizures, should consult with a medical provider before using the Service. Pregnant individuals should exercise additional caution, as pregnancy may increase the risk of nausea or loss of balance. The Service should not be used if the user is feeling unwell, impaired, or has recently undergone a medical procedure on their face, nose, or head, as an unimpaired sense of motion and balance is crucial for a safe experience.

Usage Environment: Users must ensure they operate the Service in a controlled, clear, dry, and level indoor or outdoor space. It is imperative to be aware of one's physical surroundings, including other people, pets, and potential obstacles, as immersive experiences can block the user's ability to perceive their real-world environment. The Service should never be used while operating a vehicle, heavy machinery, or in any unsafe environments such as near stairs, balconies, railings, glass, mirrors, sharp objects, or sources of excessive heat.

Hardware Compatibility: An optimal immersive experience requires compatible VR hardware, specifically Meta Quest and Apple Vision Pro devices, and relevant accessories (e.g., ZEISS Optical Inserts for vision correction on Apple Vision Pro). L1VE is not responsible for performance issues or discomfort arising from incompatible hardware, improper headset fit, or inadequate network connectivity.

Cognitive Overload and Eye Strain: Prolonged use of immersive VR content may lead to visual fatigue, headaches, or cognitive overload. Users are strongly encouraged to take frequent breaks, with manufacturers often recommending 10-15 minute breaks after every 30 minutes of VR play.

The incorporation of these granular and comprehensive VR health warnings is not merely a best practice but a critical component for mitigating L1VE's liability related to physical harm and user discomfort. These detailed warnings also align with platform-specific guidelines, such as Apple's explicit safety recommendations for Vision Pro. A generic "use at your own risk" statement is insufficient; the Terms must clearly articulate these specific risks, advise users on safe practices, and recommend consultation with medical professionals for pre-existing conditions. This thoroughness is essential for a legally sound VR platform.

The following table summarizes key VR health and safety warnings:

6.3 Third-Party Content and Links

The L1VE Service may contain links to third-party websites, content, or services. L1VE does not operate or control these third parties and is not responsible for their content, accuracy, opinions, products, or services. Users' engagement with any third-party sites or services is undertaken at their sole risk and is provided without warranties of any kind from L1VE.

6.4 Limitation of Liability

To the fullest extent permitted by law, L1VE, its affiliates, officers, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of business, profits, or data, arising out of or in any way connected with the user's access to, use of, or inability to use the Service. The user's sole and exclusive remedy for any dissatisfaction with the Service is to cease using it.

It is imperative to note that laws in certain jurisdictions, including Germany and Quebec's Consumer Protection Act, do not permit blanket limitations on implied warranties or the exclusion or limitation of certain categories of damages. If these specific laws apply to a user, some of the aforementioned disclaimers or limitations of liability may not be applicable, and the user may possess additional rights. For instance, under German law, if a digital product is defective, consumers may have rights to repeating the delivery, termination of contract, price reduction, or, in certain cases, compensation for damages and reimbursement of futile expenses. This means that L1VE's general disclaimers, while standard under common law, will be unenforceable for EU consumers in many situations. The Terms and Conditions must explicitly acknowledge this, stating that these limitations apply only "to the fullest extent permitted by law" in the relevant jurisdictions.

6.5 Indemnification

Users agree to indemnify, defend, and hold harmless L1VE and its affiliates, partners, and employees from and against any and all liabilities, costs, demands, causes of action, damages, and expenses (including reasonable attorney's fees) arising in any way related to the user's breach of these Terms or their use of the Service.

7. Termination of Service

7.1 User Termination Rights

Users may terminate their L1VE account or subscription at any time through their account settings or by contacting L1VE's customer support at info@l1ve.com.

7.2 Service Termination

For subscriptions with continuous payment obligations, German law (Section 312k BGB) imposes a specific and mandatory requirement: L1VE must provide a clearly visible and easily accessible "cancellation button" on the website or within the application. This button must be labeled with clear statutory wording, such as "Terminate Now" ("Jetzt kündigen"), and should lead directly to a confirmation page where the termination can be completed with a single click, without requiring prior login or imposing additional hurdles. Failure to implement such a compliant cancellation mechanism may grant consumers an immediate right to terminate their subscription without notice under German law. The scope of this German requirement is broad, potentially extending beyond traditional websites to "web-wrapper apps" and even native apps if they offer subscription functionalities integrated with device user interfaces. This necessitates that L1VE ensures this legally mandated cancellation mechanism is available consistently across its browser, mobile, and VR app platforms for German consumers.

Unless otherwise required by applicable law, cancellation of a subscription before the end of a current subscription period will not result in a refund of fees already paid.

7.2 Platform Termination Rights

L1VE reserves the right to suspend or terminate a user's access to the Service, in whole or in part, for various reasons, including but not limited to:

• Violation of these Terms or any referenced policies, such as the Acceptable Use Policy or Privacy Policy.
• Violation of third-party platform policies, including those of Meta (Meta Quest) and Apple (Apple Vision Pro).
• Non-payment of applicable fees.
• Suspected fraudulent or illegal activity.
• Actions that cause harm to L1VE, other users, or third parties.

The explicit inclusion of violations of Meta and Apple's platform policies as grounds for termination is crucial. Meta, for instance, reserves the right to cancel or refuse renewal of a subscription if a user violates their Code of Conduct for Virtual Experiences or Supplemental Meta Platforms Technologies Terms of Service. By incorporating this into L1VE's Terms, L1VE maintains the contractual right to terminate a user's access if their conduct jeopardizes L1VE's standing or ability to distribute its application through these essential platform partners.

7.3 Effect of Termination

Upon termination of service, the user's right to use the L1VE Service immediately ceases. The user is required to permanently delete the application from all their devices and any licenses granted under these Terms will terminate. Provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution shall survive the termination of these Terms.

8. International Legal Compliance

8.1 Consumer Rights Overview

L1VE is committed to complying with consumer protection laws in all jurisdictions where it operates, including the European Union, the United States, and various countries across Asia. The diverse legal landscapes necessitate a careful approach to ensure adherence to varying consumer rights and obligations.

European Union (GDPR, DSA, DMA, Consumer Directives):

• GDPR (General Data Protection Regulation): This regulation mandates lawful, fair, and transparent processing of personal data, emphasizing purpose limitation, data minimization, accuracy, storage limitation, and security. It requires explicit consent for data processing and grants individuals extensive rights, including the right to access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and the right to object to automated decision-making. Organizations are also required to implement data protection by design and by default, notify supervisory authorities of data breaches within 72 hours, and appoint a Data Protection Officer (DPO) for large-scale data processing activities.
• DSA (Digital Services Act): The DSA aims to create a safer digital space by protecting users' fundamental rights and establishing a level playing field for businesses. It applies to online intermediary services and platforms, with stricter obligations for very large online platforms (VLOPs) that have over 45 million monthly users in the EU. The DSA prohibits "dark patterns" (deceptive interfaces) and mandates enhanced transparency in online advertising and recommender systems. Service providers must include specific information in their terms and conditions, appoint single points of contact for authorities and users, publish annual reports on content moderation, and establish internal complaint handling systems. The extraterritorial reach of the DSA is particularly relevant, as it applies to non-EU organizations that target the EU market, potentially requiring L1VE to designate a legal representative within an EU Member State.
• DMA (Digital Markets Act): The DMA specifically targets large digital platforms designated as "gatekeepers" to prevent anti-competitive behavior and foster fairness and contestability in digital markets.
• Consumer Rights Directives: These directives cover various aspects of consumer protection, such as prohibiting unfair commercial practices, establishing a 14-day right of withdrawal for online purchases (unless waived), regulating unfair contract terms, and providing guarantees for digital content and services.

United States (CCPA, FTC):

• CCPA (California Consumer Privacy Act, and CPRA): The CCPA, expanded by the CPRA, grants California residents significant rights over their personal information. These rights include the right to know what personal information is collected, sold, or shared; the right to access, delete, and correct inaccuracies; the right to opt out of the sale or sharing of personal information; the right to limit the use and disclosure of sensitive personal information; and the right to non-discrimination for exercising privacy rights. Businesses meeting specific revenue or data thresholds must implement reasonable security measures, adhere to data minimization principles, provide clear notice of data retention periods, honor opt-out preference signals (e.g., Global Privacy Control), and conduct impact assessments for high-risk processing activities.
• FTC (Federal Trade Commission): The FTC enforces truth-in-advertising and privacy principles for online advertising and marketing. This includes requirements for clear disclosures, proper labeling of products, and protection against deceptive practices. The FTC also enforces the INFORM Consumers Act, which mandates online marketplaces to verify the identity of high-volume third-party sellers.

Asia (Japan, South Korea, Singapore, India, China, Malaysia):

• General: Many Asian countries are actively strengthening their digital consumer protection frameworks, emphasizing transparency, accountability, and clear terms and conditions for digital services.
• Japan: Digital markets are primarily governed by general competition laws, supplemented by the Act on Improving Transparency and Fairness of Digital Platforms (TFDPA), which focuses on platform-to-business transparency. New regulations for mobile ecosystems are anticipated.
• South Korea: The Act on the Consumer Protection in Electronic Commerce ensures fair trade practices and protects consumer rights in electronic commerce transactions. This includes regulations on the use of electronic documents, preservation of transaction records, prevention of manipulation errors, and security for electronic payments. It also prohibits deceptive practices and unauthorized use of consumer information.
• Singapore: The Consumer Protection (Fair Trading) Act (CPFTA) provides consumers with protection against unfair trade practices, including provisions for extended claim limits and limitation periods for actions. The Copyright Act 2021 also governs the use of digital content, particularly for public performances.
• India: The Consumer Protection Act 2019 safeguards consumer rights against faulty or defective products and services, including those that are internet and technology-based. The Digital Personal Data Protection Act, 2023 (DPDPA) grants individuals rights related to consent, access, correction, erasure, grievance redressal, and nomination concerning their digital personal data.
• China: The Personal Information Protection Law (PIPL) requires the appointment of Data Protection Officers (DPOs) for entities processing large volumes of personal information and mandates regular compliance audits. The China Consumers Association (CCA) is a national organization dedicated to monitoring goods and services and protecting consumer rights.
• Malaysia: As of January 1, 2025, Application Service Providers with 8 million or more users in Malaysia providing internet messaging or social media services must obtain an ASP(C) Licence under the Communications and Multimedia Act 1998. This requires compliance with the Personal Data Protection Act 2010 and efforts to prevent online harms.

The diverse consumer rights across these regions suggest a strategic decision point for L1VE: either to adopt the most stringent global standard (e.g., GDPR-level data rights for all users) to simplify compliance, or to implement geo-specific compliance, which is more complex but allows for tailored user experiences. The Terms and Conditions should clearly articulate which approach is adopted. The DSA's extraterritorial application is a critical factor, meaning L1VE must comply with EU regulations for its EU users even if its primary operations are outside the EU, potentially requiring a designated EU legal representative. Furthermore, the rapidly evolving digital regulations in Asia, with unique licensing requirements in China and stringent data handling in South Korea, signify a trend towards national digital sovereignty. This means L1VE must continuously monitor and adapt to these evolving legal landscapes, and its terms should reflect that service availability and features may be limited or altered based on local regulatory requirements, with users responsible for complying with their local laws.

8.2 Privacy & Cookies

L1VE is committed to protecting user privacy. A separate, detailed Privacy Policy is available on our website at https://www.l1ve.com/privacy-policy, which outlines how L1VE collects, uses, stores, and protects personal data, including information on data minimization, security measures, and user rights.

Cookie Policy and Tracking Technologies: L1VE uses cookies and similar tracking technologies to enhance user experience, analyze website usage, and deliver personalized content. Further information on the types of cookies used, their purpose, and how users can manage their preferences will be provided.

Biometric Data (VR-Specific): In the context of VR experiences, L1VE may process data related to eye movements, head movements, and potentially facial expressions to enhance immersion and interaction. Any collection or processing of such biometric data will be conducted in strict compliance with applicable privacy laws, and users will be provided with clear notice and consent mechanisms as required.

Location Data: L1VE may collect coarse location data to provide region-specific content, comply with geo-blocking restrictions, and for analytical purposes. Collection and use of precise location data will only occur with explicit user consent and for clearly defined purposes, in accordance with the Privacy Policy.

Machine Learning and Analytics: L1VE may utilize machine learning and AI-driven analytics, including recommender systems, to personalize user experiences, provide content recommendations, and improve service functionality. The main parameters used in such recommender systems, as well as any options available to users to modify or influence these parameters, will be set out in the Privacy Policy in clear and understandable language, in compliance with the Digital Services Act (DSA) and GDPR's provisions on automated decision-making.

8.3 Youth Protection and Age Verification

L1VE is committed to protecting minors and complies with applicable youth protection laws and regulations in all operating jurisdictions.

Age Restrictions: Users must be at least 13 years of age to use the L1VE Service, or at least 14 years old if residing in South Korea, Spain, or Quebec, Canada. If a user is a minor in their jurisdiction, they must obtain parental or legal guardian permission to subscribe and use the Service.

Parental Consent and Supervision: Parents or legal guardians consenting to these Terms on behalf of a minor agree to be fully responsible for the minor's actions and any liabilities incurred.

Content Ratings: L1VE will apply appropriate content ratings to its offerings and may implement age-gating mechanisms to restrict access to age-inappropriate content in accordance with local laws and platform policies (e.g., Meta's R-rating equivalent for mature content).

Age Verification: L1VE may implement age verification measures, including but not limited to video selfies or ID verification, to ensure compliance with age restrictions and to provide access to age-gated features.

Children's Data Protection: L1VE adheres to strict data protection principles for children's data, including obtaining parental consent where required and refraining from targeted advertising directed at children.

8.4 Accessibility

L1VE is committed to making its Service accessible to all users, including individuals with disabilities.

8.5 Data Protection Officer (DPO)

Accessibility Features: L1VE will strive to incorporate accessibility features to enhance usability for people with disabilities. This includes designing for visual comfort, minimizing distractions, and providing sufficient space around interactive elements, in compliance with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where applicable.

Alternative Access: While the primary experience is VR-based, L1VE offers non-VR access via web browsers and mobile applications to provide alternative access points.

Subtitles and Audio Description: L1VE will endeavor to provide subtitles/closed captions for its content, and where feasible and legally required, offer audio descriptions for visually impaired users. This includes support for multi-audio tracks and screen readers.

The following table provides a comparative overview of key consumer rights across major jurisdictions:

The following table details the mandatory requirements from Meta and Apple that directly impact L1VE's app functionality, content, payments, and data handling, ensuring compliance for distribution:

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms and a user's engagement with the L1VE Service shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law principles. This choice of law applies to all users. However, it is crucial to acknowledge that this is subject to mandatory consumer protection laws in a user's country of residence that cannot be derogated from by contract. This provision ensures that, while German law provides the primary legal framework, fundamental consumer rights guaranteed by laws like the GDPR and various EU consumer directives remain applicable to users within those jurisdictions, even if the contract specifies a different governing law.

9.2 Dispute Resolution Mechanisms

L1VE is committed to resolving disputes in an efficient and fair manner.

Informal Resolution: Users are encouraged to first contact L1VE's customer support at info@l1ve.com to seek informal resolution of any disputes or concerns.

EU Online Dispute Resolution (ODR) / Alternative Dispute Resolution (ADR): For consumers within the European Union, there is the possibility to utilize quality-certified Alternative Dispute Resolution (ADR) mechanisms to resolve disputes with traders. While the European Online Dispute Resolution (ODR) Platform is in the process of discontinuation, the underlying principle of out-of-court dispute settlement, particularly those certified under Article 21 of the Digital Services Act (DSA), remains relevant. L1VE will provide information on applicable ADR bodies as required by EU law, ensuring that EU consumers have access to legally compliant avenues for contesting content restrictions or account issues. The evolving nature of EU dispute resolution mechanisms necessitates continuous monitoring by L1VE to ensure ongoing compliance.

Court Jurisdiction: Any disputes that cannot be resolved informally or through the aforementioned ADR mechanisms shall be exclusively resolved by the competent courts in Germany.

10. Miscellaneous Provisions

10.1 Severability

Should any provision of these Terms be found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to be in full force and effect.

10.2 Entire Agreement

These Terms and Conditions constitute the entire agreement between the user and L1VE pertaining to the Service. They supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

10.3 Assignment

L1VE reserves the right to assign, transfer, or subcontract its rights and/or obligations under these Terms without prior notification to the user. Conversely, users are not permitted to assign, transfer, or subcontract any of their rights and/or obligations under these Terms.

10.4 Contact Information

For any questions, concerns, or inquiries regarding these Terms or the L1VE Service, users are encouraged to contact L1VE at the following address:

L1VE GmbH Represented by Stefan Kiwit and Holger Hansen Sophienstr. 32 10178 Berlin, Germany info@l1ve.com

In compliance with the Digital Services Act (DSA), L1VE will ensure that a single point of contact for both Member State and European-wide authorities, as well as for recipients of the services, is publicly available. This commitment to transparency means that L1VE's contact information will be easily discoverable and clearly designated for various types of inquiries, including legal notices, customer support, and regulatory matters, particularly for its EU users.

Based on your latest instructions, the only remaining 'missing information' in the document are details that you explicitly stated would be removed or excluded until further defined:

• Specifics of the "Refund Policy": The document states "except where explicitly stated in L1VE's Refund Policy or as mandated by applicable law." While the overarching refund policy is stated as non-refundable with EU exceptions, a detailed, separate "Refund Policy" document is implied but not provided.
• Specifics of "Community Guidelines": The document mentions "any applicable community guidelines" and "Detailed rules and expectations for user behavior and content within the community features will be made available," indicating a separate document is expected.
• Specifics of "Cookie Policy": The document notes "Further information on the types of cookies used, their purpose, and how users can manage their preferences will be provided," implying a separate policy.
• Details of "L1VE's policies" regarding compensation for stream outages: Section 2.6 mentions compensation "where explicitly required by applicable law or stated in L1VE's policies," but no specific policy document is linked or described.
• Details of "L1VE's policies" regarding extraordinary right of termination or alternative compensation for discontinued/changed paid features: Section 5.2 mentions "as detailed in L1VE's policies or as mandated by German law," but specific policies aren't provided.
• Details of "Arbitration Agreement" for US users: Section 9.2 states it "will be linked within these Terms," but the link is not provided.